{"xsrfToken":"f733cd89cdcef6d72e7b49344a85d567fdfd6de6_lout","branding":{"id":"2","key":"ips","name":"PIP Application Support","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/59d81c95-335e-44ce-b8d5-9ea4450ab764/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxOTU2MWNjYS0wYTMyLTQxYWEtYTY1OC01NmZhODdhMGUzZjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU5ZDgxYzk1LTMzNWUtNDRjZS1iOGQ1LTllYTQ0NTBhYjc2NCI6WyJyZWFkIl19LCJleHAiOjE3MTU3NDk2NDMsIm5iZiI6MTcxNTc0OTA0M30.FpySL8gD_JEAuIfn-Uiv83wyeLz2xsMLlsAja7Y6CT0&client=19561cca-0a32-41aa-a658-56fa87a0e3f2&mode=fit","logoId":"59d81c95-335e-44ce-b8d5-9ea4450ab764","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Capita Health and Wellbeing IT Support Centre","sharedPortalName":"Capita Health and Wellbeing","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Capita Health and Wellbeing IT Support Centre","sharedPortalName":"Capita Health and Wellbeing","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#122e74","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"2","key":"ips","projectId":10003,"serviceDeskId":2,"name":"PIP Application Support","description":"<p>Welcome! 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<a href=\"https://iast.atlassian.net/servicedesk/customer/portal/2/article/1704174?src=1250203768\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://iast.atlassian.net/servicedesk/customer/portal/2/article/1704174?src=1250203768</a></p>","callToAction":"DA-TA - Other Issue","introHtml":"<p>Generic issue with DA-TA</p>","icon":10508,"iconUrl":"https://iast.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[52],"key":""},{"id":"237","name":"DA-TA - Poor Call Quality","descriptionHtml":"<p>Have you checked out our Troubleshooting articles which may be able to help you resolve your issue? <a href=\"https://iast.atlassian.net/servicedesk/customer/portal/2/article/1704174?src=1250203768\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://iast.atlassian.net/servicedesk/customer/portal/2/article/1704174?src=1250203768</a></p>","callToAction":"DA-TA - Poor Call Quality","introHtml":"<p>When making calls to claimants the quality is poor and struggling to conversate</p>","icon":10466,"iconUrl":"https://iast.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[52],"key":""},{"id":"38","name":"Damaged Mobile Phone","descriptionHtml":"","callToAction":"Damaged Mobile Phone","introHtml":"<p>Report your device as damaged</p>","icon":10471,"iconUrl":"https://iast.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[22],"key":""},{"id":"60","name":"EAS Sync Failure","descriptionHtml":"","callToAction":"EAS Sync Failure","introHtml":"<p>Raise a ticket when EAS sync is failing</p>","icon":10508,"iconUrl":"https://iast.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[3],"key":""},{"id":"249","name":"Faulty Internal Laptop Keyboard","descriptionHtml":"<p>If you have a faulty keyboard please raise with the Standard Service Desk using any of the following methods:</p>\n<p>Service desk portal - <a href=\"https://engage-dwp.capita.co.uk/dwp/app/#/catalog\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://engage-dwp.capita.co.uk/dwp/app/#/catalog</a><br> Service desk phone number - 0300 303 8547<br> Service desk email - scto@capita.com</p>","callToAction":"Faulty Internal Laptop Keyboard","introHtml":"<p>Faulty Internal Laptop Keyboard - Standard Service Desk request</p>","icon":10562,"iconUrl":"https://iast.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[56],"key":""},{"id":"250","name":"Faulty Internal Laptop Mouse","descriptionHtml":"<p>If you have a faulty mouse please raise with the Standard Service Desk using any of the following methods:</p>\n<p>Service desk portal - <a href=\"https://engage-dwp.capita.co.uk/dwp/app/#/catalog\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://engage-dwp.capita.co.uk/dwp/app/#/catalog</a><br> Service desk phone number - 0300 303 8547<br> Service desk email - scto@capita.com</p>","callToAction":"Faulty Internal Laptop Mouse","introHtml":"<p>Faulty Internal Laptop Mouse Pad - Standard Service Desk request</p>","icon":10562,"iconUrl":"https://iast.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[56],"key":""},{"id":"248","name":"Faulty Laptop","descriptionHtml":"<p>If you have a faulty laptop please raise with the Standard Service Desk using any of the following methods:</p>\n<p>Service desk portal - <a href=\"https://engage-dwp.capita.co.uk/dwp/app/#/catalog\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://engage-dwp.capita.co.uk/dwp/app/#/catalog</a><br> Service desk phone number - 0300 303 8547<br> Service desk email - scto@capita.com</p>","callToAction":"Faulty Laptop","introHtml":"<p>Faulty laptop - Standard Service Desk request</p>","icon":10562,"iconUrl":"https://iast.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[56],"key":""},{"id":"247","name":"Faulty Laptop Charger","descriptionHtml":"<p>If you have a faulty laptop charger raise with the Standard Service Desk using any of the following methods:</p>\n<p>Service desk portal - <a href=\"https://engage-dwp.capita.co.uk/dwp/app/#/catalog\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://engage-dwp.capita.co.uk/dwp/app/#/catalog</a><br> Service desk phone number - 0300 303 8547<br> Service desk email - scto@capita.com</p>","callToAction":"Faulty Laptop Charger","introHtml":"<p>Faulty laptop charger - Standard Service Desk request</p>","icon":10562,"iconUrl":"https://iast.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[56],"key":""},{"id":"117","name":"Letter pull request","descriptionHtml":"<p><b>Please use for letter pull requests ONLY in exceptional circumstances - These requests MUST be completed by Team Managers due to costs incurred per request. 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timeframe</p>","icon":10471,"iconUrl":"https://iast.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[],"key":""},{"id":"183","name":"Chat","descriptionHtml":"<p>Requests created by chat</p>","callToAction":"Chat","introHtml":"<p>Requests created by chat</p>","icon":10553,"iconUrl":"https://iast.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[],"key":""},{"id":"120","name":"Chat","descriptionHtml":"<p>Requests created by chat</p>","callToAction":"Chat","introHtml":"<p>Requests created by chat</p>","icon":10553,"iconUrl":"https://iast.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[],"key":""},{"id":"48","name":"Claimant/Appointee Portal Account Locked","descriptionHtml":"","callToAction":"Claimant/Appointee Portal Account Locked","introHtml":"<p>Claimant has attempted to access portal using incorrect password multiple times and locked their 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